THE METHOD
A commercial engine you can see, measure and trust
Measure, build, run.
First, I measure how your commercial engine is really performing using your own data. You'll see where growth is leaking and get one result. Second, I help improve marketing, sales, and customer success one step at a time — or all together, depending on what your business needs.
Then your team keeps it running, with the measures and monthly rhythm to keep improving.
THE ASSESSMENT
CEMA: Assess your commercial engine
One overall maturity level for your commercial engine, and a level for each area — assessed the same way every time.
Your three biggest growth leaks, with what's at stake on each — calculated from your own numbers.
Three-tier Commercial Engine Install proposal, if moving forward makes sense.
The CEMA takes 10–15 business days. Every assessment uses the same system, so you can measure your progress over time and see what has improved.
What CEMA measures:
Money
Teams
Seams
One assessment, two types of businesses
Most companies have one of these two problems. Some have both.
1. You're spending more, but not growing more
2. Your business is growing, but it depends on a few people
Two situations. Whether your business has growth leaks or missing systems, CEMA shows you what to fix first.
THE INSTALL
Fix the foundations first, then close the leaks between your teams.
The Install turns the assessment into action. It usually takes 6–9 weeks, depending on the size of your business and the work involved.
I work in the same three areas the assessment measures: money, teams, and seams. For most companies the biggest problems are not inside one team. They sit between them.
Step 1: fix foundations. This is where money leaks first. I agree three things with you:
who your best customers are, and who they are not
what you sell them
how you price it
Get these right and every other fix works better.
Step 2: strengthen each team. Choose one team, two teams, or all three.
Marketing — see which channels bring in real revenue, stop the ones that don't, and build a steady flow of people who want to buy.
Sales — one pipeline everyone reads the same way, a forecast you can trust, and a clear rule for which deals are real.
Customer success — help customers get value faster, stay longer, and buy more over time.
Step 3: close the leaks between the teams. This is the part almost nobody owns, so it rarely gets fixed. I make sure that:
everyone means the same thing by "a customer" and "a real deal"
all three teams read the same numbers, in one place
work passes cleanly from marketing to sales, and from sales to customer success
